Vault Broker Disruption - US-East - Production

Incident Report for Philips HSDP

Resolved

2026‑01‑29 04:01 (ET)
Our team identified and began monitoring a service disruption affecting the Vault Broker service in the US‑East Production region. The appropriate teams were engaged and immediately began investigating and working toward remediation.

2026‑01‑29 05:17 (ET)
Our Infrastructure team continues active investigation. We have identified a backend connectivity issue and are working to restore normal service operations. This issue is being treated as a priority, and we will provide the next update as soon as meaningful progress is made.

2026‑01‑29 05:54 (ET)
Service has been fully restored and is now operating normally.

Posted Jan 29, 2026 - 09:00 UTC