HSDP ConnectIOT Concentrator Service is Returning Intermittent Failures in EU-West Prod

Incident Report for Philips HSDP

Resolved

The service experienced a temporary internal server error (5xx), which caused brief request failures. The service is now up and running.

Posted Feb 10, 2026 - 22:54 UTC

Investigating

- HSDP ConnectIOT Concentrator Service is experiencing intermittent failures
- Start time of the outage: 9:14PM UTC
- Engineering teams are investigating the issue to determine the source of the issue
- There is no ETR at this time. Additional updates will be posted as soon as they become available.

Posted Feb 10, 2026 - 22:19 UTC

This incident affected: Connect IoT (EU-West Production Concentrator).